In 2004, MOUNTAIN received the distinction of being the first personnel service firm in North America to achieve ISO 9001:2008 certification with TL 9000 registration, specific to the telecommunications industry. In 2010, we received our re-certification after a lengthy and rigorous audit.
Our formal service delivery process ensures that even the smallest details can get their due attention. With a formal methodology and policy, MOUNTAIN has processes in place to ensure quality compliance for all clients.
We continually measure our quality through internal and client scorecards, service quality reviews and client loyalty surveys to ensure full satisfaction and ongoing improvement. External independent auditing of our quality management system ensures that our clients and employees receive consistent high quality service.
Our results speak for themselves with these TL 9000 Audited Measurements:
99.5% Service Quality ranking by our clients.
99% On Time S ervice Delivery by our candidates (on time for work on the requested day)
100% Overdue Fix Response Rate (Time it takes to fix any problems after dates are given)
Less than 1% client reported problems (Problems are defined as client recommended changes to our procedures)