Bilingual Customer Service Representative

Alpharetta, GA

Job ID: #87221

MOUNTAIN, LTD. has an opening for a Bilingual Customer Service Representative in Alpharetta, GA.  

Since 1979, MOUNTAIN, LTD. has successfully created and supported the most innovative career pathways for job seekers. Our dedicated internal vendor management has a longstanding relationship across diverse industries, ranging from telecom to insurance. In the evolving landscape of employment, MOUNTAIN has relationships with some of the top companies across the nation.

  • 4-month contract with a possible extension.
  • $17.20 per hour

Responsibilities

  • Manage inbound calls in a timely manner.
  • Follow communication scripts based on client parameters.
  • Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
  • Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed.
  • Ability to maneuver through various systems while engaging with the customer.
  • Initiate benefits and cancellation requests.
  • Review and analyze what documentation is needed to process the benefit or cancellation. Calculate reimbursement for program fees at the appropriately demonstrated assigned authority level.
  • Act as a liaison between the Business/Resolution Analysts and customers.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Document details of customers inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

 

Requirements

  • Candidates must be Bi-lingual. (English and Spanish)
  • Customer service experience.
  • Proficient in Microsoft Office Suites.

 

Thank you for your interest in MOUNTAIN, LTD. For more information, please contact Sharmy Mitchell: sharmy.mitchell@mountainltd.com

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Equal Opportunity

System One is an Equal Opportunity Employer. As required by law, we must record certain information to be made a part of our Affirmative Action Program. We are also asking you to tell us if you have or ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.


Applicants for employment are also invited to participate in the Affirmative Action Program by reporting their status. In extending this invitation you are also advised that: (a) workers (applicants) are under no obligation to respond, but may do so in the future if they choose; (b) responses will remain confidential within the Human Resources Department; and (c) responses will be used only for the necessary information to include in our Affirmative Action Program. We are a company that values diversity. We actively encourage women and minorities to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.


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