Customer Service Representative

Westminster, CO

Job ID: #87227

MOUNTAIN, LTD. has an opening for a Customer Care Representative in Broomfield, CO.  

Since 1979, MOUNTAIN, LTD. has successfully created and supported the most innovative career pathways for job seekers. Our dedicated internal vendor management has a longstanding relationship across diverse industries, ranging from telecom to insurance. In the evolving landscape of employment, MOUNTAIN has relationships with some of the top companies across the nation.

  • 12-month contract with a possible extension.
  • $15.70 per hour
  • 9:30 am – 6:00 pm, M-F

Responsibilities

  • Provide billing support to management in the form of answering customer billing questions, reviewing billing variances, manual entry into the billing system, assist with various billing projects
  • Responsibility will include answering inbound customer calls researching and analyzing billing inquiries and portal calls.
  • Contact various departments in order to obtain background information to resolve customer questions or validate disputes.
  • The customer care agent will be required to become proficient in multiple order entry, service establishment, portal functionality, and billing systems.

 

Requirements

  • Customer Service Experience required: 1 year or more of call center experience.
  • 6 months experience working with billing systems application and/or accounts payable, data entry or tracking, and/or customer service experience with corporate
  • Bachelor’s degree or equivalent experience is desired but not required.
  • Candidates will be required to have a flexible work schedule – must be willing to work over-time and understand that work schedule changes daily and weekly to accommodate call volumes.

 

Thank you for your interest in MOUNTAIN, LTD. For more information, please contact Sharmy Mitchell: sharmy.mitchell@mountainltd.com

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Equal Opportunity

System One is an Equal Opportunity Employer. As required by law, we must record certain information to be made a part of our Affirmative Action Program. We are also asking you to tell us if you have or ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.


Applicants for employment are also invited to participate in the Affirmative Action Program by reporting their status. In extending this invitation you are also advised that: (a) workers (applicants) are under no obligation to respond, but may do so in the future if they choose; (b) responses will remain confidential within the Human Resources Department; and (c) responses will be used only for the necessary information to include in our Affirmative Action Program. We are a company that values diversity. We actively encourage women and minorities to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.


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