Customer Service Representative

Fort Washington, Pennsylvania

Job ID: #85748

MOUNTAIN, LTD. has an opening for a Customer Service Representative in Fort Washington, PA.

Since 1979, MOUNTAIN, LTD. has successfully created and supported the most innovative career pathways for job seekers. Our dedicated internal vendor management has a longstanding relationship across diverse industries, ranging from telecom to insurance. In the evolving landscape of employment, MOUNTAIN has relationships with some of the top companies across the nation.

 Job Responsibilities:

  • Handle inbound and outbound calls via 800 lines
  • Respond to customer communications via email and phone
  • Maintain service, quality and timeliness standards
  • Manage priorities and work distribution
  • Interact with other departments on various projects including new programs, products and technology
  • Support knowledge management transfer within the department through training, quality and intranet projects
  • Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners
  • Analyzes transactions, corrects records and adjusts errors as needed on Group policies

Requirements:

  • Life, Accident & Health license and/or P&C license
  • Demonstrated skills and abilities to be goal oriented and solve complex issues
  • Learn multiple products to support revenue growth for program business
  • Possess excellent organizational and verbal communication skills
  • Possess excellent written communication skills for customer correspondence
  • Ability to provide excellent quality service to customers
  • Demonstrated ability in handling details and key follow up capability
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
  • Ability to work independently and as a team member

Thank you for your interest in MOUNTAIN, LTD. For more information please contact mdiemedio@mountainltd.com.

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Equal Opportunity

System One is an Equal Opportunity Employer. As required by law, we must record certain information to be made a part of our Affirmative Action Program. We are also asking you to tell us if you have or ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.


Applicants for employment are also invited to participate in the Affirmative Action Program by reporting their status. In extending this invitation you are also advised that: (a) workers (applicants) are under no obligation to respond, but may do so in the future if they choose; (b) responses will remain confidential within the Human Resources Department; and (c) responses will be used only for the necessary information to include in our Affirmative Action Program. We are a company that values diversity. We actively encourage women and minorities to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.


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